Q: What is the differences between processing time and estimating shipping time?
Processing time is the amount of days it takes our team to complete your order on our end. As we work with several partners, our standard lead time is approximately 2-3 business days. We process orders between Monday-Friday between 7:30am and 10:30pm Central Time (Chicago).
Estimated shipping time is the delivery window in which you should expect to receive your item. As we work with several logistic partners, there are possibilities of delays which are beyond our control. We apologize in advance for this.
Q: Why is it taking so long for my package to arrive?
skopology relies on our logistics partners so that we can ship out your items as fast as we can. However, the majority of our items are based overseas (Spain, Czech Repubic and China) and internationally delivery can take anywhere from 2-6 weeks depending on the item, destination and time spent in customs. The larger the items, we have found will take longer to go through customs.
To NOTE: Due to COVID, the USA has restricted many flights, especially from China, causing delays.
Our goal is to have your items delivered within the window we provide, however unexpected events with our shipping partners can occur which are beyond our control. Once your order is processed, our logistics partners' pick up your item from our warehouse and are sent on their way to you!
Usually the hold up for large chandeliers is due to US customs inspection. So if you item if large and complex this might take longer than you expect.
Q: Can I return the item if it doesn't work for me?
Yes. Sure, If your product is damaged or doesn’t work as described, just reach out to us within 15 days of receiving the product and you will get a 100% Money back.
Exceptional support. You can contact us by sending your message here: firstname.lastname@example.org
Q: How do I check the status of my order?
A: You will be emailed your receipt immediately after you placed your order. Once your order has been shipped, you will receive your tracking number. At each step along the way, you can use it to see where your parcel is located by going to our Track Order page.
Q: Do you provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Q: How can I get in contact with you?
A: We handle customer service through email (primarily) and via our toll free number. If we are unable to answer your call, leave a message and we will get back to you as soon as well can.
Contact us at email@example.com or toll free at: +1 855-440-2124
Q: Do you offer a refund if I don't like the product?
A: Absolutely! We offer a full refund on your order if you don't like the product or it doesn't suit your lifestyle. Just reach out to us and we will get things fixed for you.
Q: What is the difference between WARM and WHITE light?
Well, it has to do with Kelvins!
The Kelvin definition is “the SI base unit of thermodynamic temperature, equal in magnitude to the degree Celsius.” Scientific jargon aside, Kelvin is used in lighting to measure the color temperature of a particular light bulb. And in short, the higher the Kelvin rating (expressed in K), the whiter the light will be.
Warm is more natural light and White is very bright! We prefer WARM!